Terms & Conditions

Cancellation and missed session policy

If you are unable to attend your appointment please let me know as soon as possible. The required notice for cancellation is 2 days. Where there is less notice of cancellation or if you do not attend your appointment a fee will be charged. Missed appointments will be charged at the full session fee rate. For appointments cancelled with less than 48hrs notice, a Cancellation Fee of £25 will apply.

You will be given as much advance notice as possible in terms of holidays or needing to cancel your appointment for any other reason.


Confidentiality is an essential aspect of counselling and psychotherapy. It contributes greatly to the client’s sense of safety and is one of the things that make the therapeutic relationship different from any other. Counselling and psychotherapy encourages clients to be as open and honest about themselves as possible and inevitably involves clients discussing personal experiences and sensitive information with their therapist. Therefore, it is of paramount importance that the client can trust that what they are disclosing about themselves will remain confidential.

Quay Therapy holds all records securely and will ensure the utmost confidentiality in the treatment of any information held about clients, in line with the BACP Framework for Good Practice and the Data Protection Act.

Extracts from our exchanges in sessions may be used during supervision of our work together, but your identity will not be disclosed.

At the end of therapy, all notes will be stored securely by Quay Therapy for 5 years and subsequently destroyed. No electronic record of your counselling is kept.

All information will be kept confidential unless we agree together to discuss something with a third party. The only reasons for breaking confidentiality would be if I considered that your life was at risk, if another person’s life was at risk or if the I was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed with you beforehand. I am also legally bound to disclose information relating to child abuse or terrorism.

Anti-discrimination policy

As a professional practitioner I am strongly committed to anti-discrimination. I value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Code of ethics

Being NMC Registered, Counselling Society Accredited & a member of the BACP, my practice is bound by their Code of Ethics and Practice and I am subject to complaints procedures. Please click on the following link for full details: (BACP ethical framework for good practice in counselling).


As a professional practitioner, I am ethically bound not to continue with therapy if it appears not to be beneficial to you.

Not all types of issues can be supported by Quay Therapy and if such an issue arises, I will help you to receive support from an alternative source.


You may download or print a copy of any information provided by Quay Therapy providing it is for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by Quay Therapy is expressly prohibited unless prior written consent is specifically provided by the counsellor/ holder of the copyright of the information.

Feedback, Suggestions and Complaints

I hope that the counselling will be helpful for you and welcome your feedback as this will improve my service. You may be given a questionnaire either during or sometime after completing therapy. This is for your evaluation of the service you have received. It is your opportunity to say what you think about your experience and will be anonymous.

If you have any feedback or wish to make a suggestion or a complaint, please feel free to contact me.